Do not load the panel

aaP_hasssanitman

Hello

I installed the aaPanel on Debian 11
After installation, entering the username and password will not load the home screen or it will be difficult to load.
And displays this error

When I try to enter the /soft page, it remains in Processing, please wait ... and finally displays the above error again.
In any case, I can not install any apps and use any services.

Thank you for helping me

aaPanel_Jose

aaP_hasssanitman
Hi, can you paste the full error message here?

aaP_hasssanitman

aaPanel_Jose
Yes of course

An error occurred while the panel was running！
requests.exceptions.SSLError: HTTPSConnectionPool(host='brandnew.aapanel.com', port=443): Max retries exceeded with url: /api/panel/getSoftList?status=False&msg=Please+login+with+BT+account+first&environment_info=%7B%7D (Caused by SSLError(SSLError("bad handshake: SysCallError(-1, 'Unexpected EOF')")))

REQUEST_DATE: 2022-03-06 19:26:24
PAN_VERSION: 6.8.21
OS_VERSION: Debian GNU/Linux 11 x86_64(Py3.7.9)
REMOTE_ADDR: 192.168.1.30
REQUEST_URI: POST /plugin?action=get_soft_list
REQUEST_FORM: {'p': '1', 'type': '0', 'tojs': 'soft.get_list', 'force': '0', 'query': ''}
USER_AGENT: Mozilla/5.0 (X11; Linux x86_64; rv:97.0) Gecko/20100101 Firefox/97.0

Traceback (most recent call last):
File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/contrib/pyopenssl.py", line 485, in wrap_socket
cnx.do_handshake()
File "/www/server/panel/pyenv/lib/python3.7/site-packages/OpenSSL/SSL.py", line 1934, in do_handshake
self.raise_ssl_error(self.ssl, result)
File "/www/server/panel/pyenv/lib/python3.7/site-packages/OpenSSL/SSL.py", line 1664, in _raise_ssl_error
raise SysCallError(-1, "Unexpected EOF")
OpenSSL.SSL.SysCallError: (-1, 'Unexpected EOF')

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connectionpool.py", line 672, in urlopen
chunked=chunked,
File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connectionpool.py", line 376, in make_request
self.validate_conn(conn)
File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connectionpool.py", line 994, in validate_conn
conn.connect()
File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connection.py", line 360, in connect
ssl_context=context,
File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/util/ssl.py", line 370, in ssl_wrap_socket
return context.wrap_socket(sock, server_hostname=server_hostname)
File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/contrib/pyopenssl.py", line 491, in wrap_socket
raise ssl.SSLError("bad handshake: %r" % e)
ssl.SSLError: ("bad handshake: SysCallError(-1, 'Unexpected EOF')",)

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/adapters.py", line 449, in send
timeout=timeout
File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connectionpool.py", line 720, in urlopen
method, url, error=e, _pool=self, stacktrace=sys.exc_info()[2]
File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/util/retry.py", line 436, in increment
raise MaxRetryError(pool, url, error or ResponseError(cause))
urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='brandnew.aapanel.com', port=443): Max retries exceeded with url: /api/panel/getSoftList?status=False&msg=Please+login+with+BT+account+first&environment_info=%7B%7D (Caused by SSLError(SSLError("bad handshake: SysCallError(-1, 'Unexpected EOF')")))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "/www/server/panel/BTPanel/init.py", line 1578, in publicObject
return run_exec().run(toObject, defs, get)
File "/www/server/panel/BTPanel/init.py", line 1526, in run
result = getattr(toObject,get.action)(get)
File "class/panelPlugin.py", line 685, in get_soft_list
softList = self.get_cloud_list(get)
File "class/panelPlugin.py", line 361, in get_cloud_list
listTmp = requests.post(cloudUrl, params=pdata, headers=url_headers,verify=False)
File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/api.py", line 116, in post
return request('post', url, data=data, json=json, **kwargs)
File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/api.py", line 60, in request
return session.request(method=method, url=url, **kwargs)
File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/sessions.py", line 533, in request
resp = self.send(prep, **send_kwargs)
File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/sessions.py", line 646, in send
r = adapter.send(request, **kwargs)
File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/adapters.py", line 514, in send
raise SSLError(e, request=request)
requests.exceptions.SSLError: HTTPSConnectionPool(host='brandnew.aapanel.com', port=443): Max retries exceeded with url: /api/panel/getSoftList?status=False&msg=Please+login+with+BT+account+first&environment_info=%7B%7D (Caused by SSLError(SSLError("bad handshake: SysCallError(-1, 'Unexpected EOF')")))

Sorry, an unexpected error occurred while the panel was running. Please try to resolve this error in the following order:
1. Click the Fix button in the upper right corner of [Home], and log out of the panel and log in again.
2. Still unresolved, please take a screenshot of this window and post on the forum for help, address:https://www.aapanel.com/forum/

aaP_hasssanitman

aaP_hasssanitman
I also found the following message in /www/server/panel/logs/error.log file

Traceback (most recent call last):
File "class/public.py", line 1659, in set_own
user_info = getpwnam(user)
KeyError: "getpwnam(): name not found: 'www'"

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "/www/server/panel/script/run_script.py", line 60, in <module>
start()
File "/www/server/panel/script/run_script.py", line 52, in start
project_model_auto_run()
File "/www/server/panel/script/run_script.py", line 37, in project_model_auto_run
run_object = getattr(tmp_mod.main(),'auto_run',None)
File "/www/server/panel/class/projectModel/nodejsModel.py", line 48, in init
public.set_own(self._www_home,'www')
File "class/public.py", line 1666, in set_own
user_info = getpwnam('www')
KeyError: "getpwnam(): name not found: 'www'"

aaPanel_Jose

aaP_hasssanitman
Maybe the ca certificate of the local server has expired
Is there any ssl error message when executing the following command in ssh terminal?
curl -I https://www.aapanel.com

aaP_hasssanitman

root@dns-server:~# curl -I https://www.aapanel.com
HTTP/2 302
server: nginx
content-type: text/html; charset=UTF-8
location: /index.html
cache-control: no-cache, private
date: Mon, 07 Mar 2022 08:37:50 GMT
set-cookie: XSRF-TOKEN=eyJpdiI6IkYveEVwRXJ0dmtXc0xuelVmYUJjclE9PSIsInZhbHVlIjoiTkxTYTRLc1FKSDdsbmhWRVB4eEZTSWxhb1pnNExpYytQRjh2eFRmQUdQaFliamZQMGdPVXE2Qk5hK1k1d0dMMFZDNXJhdXoyT0tobnI5YUtvN0pUUGd3eHNBTXphdENrYk5wdTZtSE51cFZmWEIxMmtnOHVlWjA5cUovM0wrRTkiLCJtYWMiOiIwMmRlYTc4ZTJkOTA1ZDRiN2FhMDJkOTdlMWNkNTY2MmVhNTRmNDcyM2RkMTUyZTVmM2RkNWEyMzg0MjYwZThiIn0%3D; expires=Mon, 07-Mar-2022 10:37:50 GMT; Max-Age=7200; path=/; samesite=lax
set-cookie: aapanel_session=eyJpdiI6IllIVWlUT2N2RFpMbTl2UTUybHJzSUE9PSIsInZhbHVlIjoiV0JPd05CSUR6aVJxOFY3MDBDY0NkQmNjbE1xVTVZclR5ekt4QUdScTlRN1RKTW5Cd1VEVTV3dEt2WmthODBjbXlJS1FTOU1VQk53Rko2My9ONW00RWNGSFp5elZsUFJDRFpqem5lU2tRSzRMUlMweTM0UU40ZE1zdG54b2I2TXUiLCJtYWMiOiJlMjg2OTFiNWVlZTJkMWVhZTQxNWI2NmJiNjNhOGU2ZDk2MWY4MDFkNTRjNDhhZGNlNzUyNjhiODA4OTIwMjFlIn0%3D; expires=Mon, 07-Mar-2022 10:37:50 GMT; Max-Age=7200; path=/; httponly; samesite=lax
strict-transport-security: max-age=63072000

aaP_hasssanitman

I also have a virtual server with a valid IP that has the same problem

aaPanel_Jose

aaP_hasssanitman
Strange, I can't reproduce this problem, can you provide the panel login information for me to check? If possible please send to jose@aapanel.com

aaP_hasssanitman

aaPanel_Jose
I sent it.

aaPanel_Jose

aaP_hasssanitman
After updating the requests package, the panel returns to normal

btpip install --upgrade requests
bt reload

aaP_hasssanitman

Thank you so much 😀