A error occurred while the panel was running

alexxsalles

When i login on panel. I'm getting this error:

requests.exceptions.ConnectionError: HTTPSConnectionPool(host='brandnew.aapanel.com', port=443): Max retries exceeded with url: /api/panel/getSoftList?id=43122&uuid=466250b3-85a9-45b9-affb-ad3d46b34e59&referral_code=tqWLEDOk&referral_id=0&username=alexxsalles&is_verified_email=1&email=coordenador.ti%40sudacall.com.br®_ip=177.92.105.90&last_login_ip=177.92.105.90&is_super=0&status=1&integral=0&create_time=1646397515&update_time=1646397543&email_verified_time=1646397532&token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpcEFkZHJlc3MiOiIxNzcuOTIuMTA1LjkwIiwiaXNzIjoiaHR0cHM6XC9cL2JyYW5kbmV3LmFhcGFuZWwuY29tXC9hcGlcL3VzZXJcL2xvZ2luIiwiaWF0IjoxNjQ2Mzk3NjA4LCJuYmYiOjE2NDYzOTc2MDgsImp0aSI6ImNLS0JGa0dDUmpDWk9QZXUiLCJzdWIiOjQzMTIyLCJwcnYiOiIyM2JkNWM4OTQ5ZjYwMGFkYjM5ZTcwMWM0MDA4NzJkYjdhNTk3NmY3In0.MXBDyfLFGX0VwibewYP6IZkgx698inlsFC-qVWjw90Y&uid=43122&server_id=5f481688e2082f0038e017472afb0cf311d4fce479735711b1868084d660da7d&environment_info=%7B%22ip%22%3A+%22192.168.47.212%22%2C+%22is_ipv6%22%3A+0%2C+%22os%22%3A+%22Linux-5.4.0-105-generic-x86_64-with-debian-bullseye-sid%22%2C+%22mac%22%3A+%223f%3A9a%3A58%3A08%3Ad7%3A48%22%2C+%22hdid%22%3A+%228030C20F-8B69-42D5-84BA-5D805B7C3E4C%22%2C+%22ramid%22%3A+10471342080%2C+%22cpuid%22%3A+%22+0xffffffff%22%2C+%22server_name%22%3A+%22ubusdpanel.localdomain%22%2C+%22install_code%22%3A+%225f481688e2082f0038e017472afb0cf311d4fce479735711b1868084d660da7d%22%7D (Caused by NewConnectionError(': Failed to establish a new connection: [Errno -3] Temporary failure in name resolution'))
REQUEST_DATE: 2022-03-24 14:12:32
PAN_VERSION: 6.8.22

REQUEST_DATE: 2022-03-24 14:12:32
PAN_VERSION: 6.8.22
OS_VERSION: Ubuntu 20.04.4 LTS x86_64(Py3.7.9)
REMOTE_ADDR: 192.168.47.3
REQUEST_URI: POST /plugin?action=get_index_list
REQUEST_FORM: {}
USER_AGENT: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.74 Safari/537.36 Edg/99.0.1150.46

Traceback (most recent call last):
File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connection.py", line 175, in new_conn
(self.dns_host, self.port), self.timeout, **extra_kw
File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/util/connection.py", line 72, in create_connection
for res in socket.getaddrinfo(host, port, family, socket.SOCK_STREAM):
File "/www/server/panel/pyenv/lib/python3.7/site-packages/gevent/socketcommon.py", line 247, in getaddrinfo
addrlist = get_hub().resolver.getaddrinfo(host, port, family, type, proto, flags)
File "/www/server/panel/pyenv/lib/python3.7/site-packages/gevent/resolver/thread.py", line 63, in getaddrinfo
return self.pool.apply(socket.getaddrinfo, args, kwargs)
File "/www/server/panel/pyenv/lib/python3.7/site-packages/gevent/pool.py", line 161, in apply
return self.spawn(func, args, **kwds).get()
File "src/gevent/event.py", line 306, in gevent.gevent_cevent.AsyncResult.get
File "src/gevent/event.py", line 336, in gevent.gevent_cevent.AsyncResult.get
File "src/gevent/event.py", line 324, in gevent.gevent_cevent.AsyncResult.get
File "src/gevent/event.py", line 304, in gevent.gevent_cevent.AsyncResult.raise_exception
File "/www/server/panel/pyenv/lib/python3.7/site-packages/gevent/compat.py", line 65, in reraise
raise value.with_traceback(tb)
File "/www/server/panel/pyenv/lib/python3.7/site-packages/gevent/threadpool.py", line 167, in __run_task
thread_result.set(func(args, **kwargs))
socket.gaierror: [Errno -3] Temporary failure in name resolution

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connectionpool.py", line 710, in urlopen
chunked=chunked,
File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connectionpool.py", line 386, in make_request
self.validate_conn(conn)
File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connectionpool.py", line 1040, in validate_conn
conn.connect()
File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connection.py", line 358, in connect
conn = self.new_conn()
File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connection.py", line 187, in _new_conn
self, "Failed to establish a new connection: %s" % e
urllib3.exceptions.NewConnectionError: : Failed to establish a new connection: [Errno -3] Temporary failure in name resolution

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/adapters.py", line 450, in send
timeout=timeout
File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connectionpool.py", line 786, in urlopen
method, url, error=e, _pool=self, stacktrace=sys.exc_info()[2]
File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/util/retry.py", line 592, in increment
raise MaxRetryError(pool, url, error or ResponseError(cause))
urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='brandnew.aapanel.com', port=443): Max retries exceeded with url: /api/panel/getSoftList?id=43122&uuid=466250b3-85a9-45b9-affb-ad3d46b34e59&referral_code=tqWLEDOk&referral_id=0&username=alexxsalles&is_verified_email=1&email=coordenador.ti%40sudacall.com.br®_ip=177.92.105.90&last_login_ip=177.92.105.90&is_super=0&status=1&integral=0&create_time=1646397515&update_time=1646397543&email_verified_time=1646397532&token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpcEFkZHJlc3MiOiIxNzcuOTIuMTA1LjkwIiwiaXNzIjoiaHR0cHM6XC9cL2JyYW5kbmV3LmFhcGFuZWwuY29tXC9hcGlcL3VzZXJcL2xvZ2luIiwiaWF0IjoxNjQ2Mzk3NjA4LCJuYmYiOjE2NDYzOTc2MDgsImp0aSI6ImNLS0JGa0dDUmpDWk9QZXUiLCJzdWIiOjQzMTIyLCJwcnYiOiIyM2JkNWM4OTQ5ZjYwMGFkYjM5ZTcwMWM0MDA4NzJkYjdhNTk3NmY3In0.MXBDyfLFGX0VwibewYP6IZkgx698inlsFC-qVWjw90Y&uid=43122&server_id=5f481688e2082f0038e017472afb0cf311d4fce479735711b1868084d660da7d&environment_info=%7B%22ip%22%3A+%22192.168.47.212%22%2C+%22is_ipv6%22%3A+0%2C+%22os%22%3A+%22Linux-5.4.0-105-generic-x86_64-with-debian-bullseye-sid%22%2C+%22mac%22%3A+%223f%3A9a%3A58%3A08%3Ad7%3A48%22%2C+%22hdid%22%3A+%228030C20F-8B69-42D5-84BA-5D805B7C3E4C%22%2C+%22ramid%22%3A+10471342080%2C+%22cpuid%22%3A+%22+0xffffffff%22%2C+%22server_name%22%3A+%22ubusdpanel.localdomain%22%2C+%22install_code%22%3A+%225f481688e2082f0038e017472afb0cf311d4fce479735711b1868084d660da7d%22%7D (Caused by NewConnectionError(': Failed to establish a new connection: [Errno -3] Temporary failure in name resolution'))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "/www/server/panel/BTPanel/init.py", line 1578, in publicObject
return run_exec().run(toObject, defs, get)
File "/www/server/panel/BTPanel/init.py", line 1526, in run
result = getattr(toObject,get.action)(get)
File "class/panelPlugin.py", line 716, in get_index_list
softList = self.get_cloud_list(get)['list']
File "class/panelPlugin.py", line 361, in get_cloud_list
listTmp = requests.post(cloudUrl, params=pdata, headers=url_headers,verify=False)
File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/api.py", line 117, in post
return request('post', url, data=data, json=json, **kwargs)
File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/api.py", line 61, in request
return session.request(method=method, url=url, **kwargs)
File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/sessions.py", line 529, in request
resp = self.send(prep, **send_kwargs)
File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/sessions.py", line 645, in send
r = adapter.send(request, **kwargs)
File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/adapters.py", line 519, in send
raise ConnectionError(e, request=request)
requests.exceptions.ConnectionError: HTTPSConnectionPool(host='brandnew.aapanel.com', port=443): Max retries exceeded with url: /api/panel/getSoftList?id=43122&uuid=466250b3-85a9-45b9-affb-ad3d46b34e59&referral_code=tqWLEDOk&referral_id=0&username=alexxsalles&is_verified_email=1&email=coordenador.ti%40sudacall.com.br®_ip=177.92.105.90&last_login_ip=177.92.105.90&is_super=0&status=1&integral=0&create_time=1646397515&update_time=1646397543&email_verified_time=1646397532&token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpcEFkZHJlc3MiOiIxNzcuOTIuMTA1LjkwIiwiaXNzIjoiaHR0cHM6XC9cL2JyYW5kbmV3LmFhcGFuZWwuY29tXC9hcGlcL3VzZXJcL2xvZ2luIiwiaWF0IjoxNjQ2Mzk3NjA4LCJuYmYiOjE2NDYzOTc2MDgsImp0aSI6ImNLS0JGa0dDUmpDWk9QZXUiLCJzdWIiOjQzMTIyLCJwcnYiOiIyM2JkNWM4OTQ5ZjYwMGFkYjM5ZTcwMWM0MDA4NzJkYjdhNTk3NmY3In0.MXBDyfLFGX0VwibewYP6IZkgx698inlsFC-qVWjw90Y&uid=43122&server_id=5f481688e2082f0038e017472afb0cf311d4fce479735711b1868084d660da7d&environment_info=%7B%22ip%22%3A+%22192.168.47.212%22%2C+%22is_ipv6%22%3A+0%2C+%22os%22%3A+%22Linux-5.4.0-105-generic-x86_64-with-debian-bullseye-sid%22%2C+%22mac%22%3A+%223f%3A9a%3A58%3A08%3Ad7%3A48%22%2C+%22hdid%22%3A+%228030C20F-

aaPanel_Kern

alexxsalles
Hello, from the error message, it shows that the authentication failed. Please check whether the hosts file has the specified ip for the domain name bt.cn to resolve. If there is a backup file, delete the content related to bt.cn.
View, backup and delete commands:
cat /etc/hosts
cp /etc/hosts /etc/hosts_bak
sed -i "/bt.cn/d" /etc/hosts

alexxsalles

aaPanel_Kern

Hi,

I did the steps. And now i'm getting this error:

requests.exceptions.ConnectionError: HTTPSConnectionPool(host='brandnew.aapanel.com', port=443): Max retries exceeded with url: /api/panel/getSoftList?id=43122&uuid=466250b3-85a9-45b9-affb-ad3d46b34e59&referral_code=tqWLEDOk&referral_id=0&username=alexxsalles&is_verified_email=1&email=coordenador.ti%40sudacall.com.br®_ip=177.92.105.90&last_login_ip=177.92.105.90&is_super=0&status=1&integral=0&create_time=1646397515&update_time=1646397543&email_verified_time=1646397532&token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpcEFkZHJlc3MiOiIxNzcuOTIuMTA1LjkwIiwiaXNzIjoiaHR0cHM6XC9cL2JyYW5kbmV3LmFhcGFuZWwuY29tXC9hcGlcL3VzZXJcL2xvZ2luIiwiaWF0IjoxNjQ2Mzk3NjA4LCJuYmYiOjE2NDYzOTc2MDgsImp0aSI6ImNLS0JGa0dDUmpDWk9QZXUiLCJzdWIiOjQzMTIyLCJwcnYiOiIyM2JkNWM4OTQ5ZjYwMGFkYjM5ZTcwMWM0MDA4NzJkYjdhNTk3NmY3In0.MXBDyfLFGX0VwibewYP6IZkgx698inlsFC-qVWjw90Y&uid=43122&server_id=5f481688e2082f0038e017472afb0cf311d4fce479735711b1868084d660da7d&environment_info=%7B%22ip%22%3A+%22192.168.47.212%22%2C+%22is_ipv6%22%3A+0%2C+%22os%22%3A+%22Linux-5.4.0-105-generic-x86_64-with-debian-bullseye-sid%22%2C+%22mac%22%3A+%2283%3A8d%3Ab1%3A5b%3A4b%3Ac7%22%2C+%22hdid%22%3A+%228030C20F-8B69-42D5-84BA-5D805B7C3E4C%22%2C+%22ramid%22%3A+10299371520%2C+%22cpuid%22%3A+%22+0xffffffff%22%2C+%22server_name%22%3A+%22ubusdpanel.localdomain%22%2C+%22install_code%22%3A+%225f481688e2082f0038e017472afb0cf311d4fce479735711b1868084d660da7d%22%7D (Caused by NewConnectionError(': Failed to establish a new connection: [Errno -3] Temporary failure in name resolution'))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/adapters.py", line 450, in send
timeout=timeout
File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connectionpool.py", line 786, in urlopen
method, url, error=e, _pool=self, stacktrace=sys.exc_info()[2]
File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/util/retry.py", line 592, in increment
raise MaxRetryError(pool, url, error or ResponseError(cause))
urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='brandnew.aapanel.com', port=443): Max retries exceeded with url: /api/panel/getSoftList?id=43122&uuid=466250b3-85a9-45b9-affb-ad3d46b34e59&referral_code=tqWLEDOk&referral_id=0&username=alexxsalles&is_verified_email=1&email=coordenador.ti%40sudacall.com.br®_ip=177.92.105.90&last_login_ip=177.92.105.90&is_super=0&status=1&integral=0&create_time=1646397515&update_time=1646397543&email_verified_time=1646397532&token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpcEFkZHJlc3MiOiIxNzcuOTIuMTA1LjkwIiwiaXNzIjoiaHR0cHM6XC9cL2JyYW5kbmV3LmFhcGFuZWwuY29tXC9hcGlcL3VzZXJcL2xvZ2luIiwiaWF0IjoxNjQ2Mzk3NjA4LCJuYmYiOjE2NDYzOTc2MDgsImp0aSI6ImNLS0JGa0dDUmpDWk9QZXUiLCJzdWIiOjQzMTIyLCJwcnYiOiIyM2JkNWM4OTQ5ZjYwMGFkYjM5ZTcwMWM0MDA4NzJkYjdhNTk3NmY3In0.MXBDyfLFGX0VwibewYP6IZkgx698inlsFC-qVWjw90Y&uid=43122&server_id=5f481688e2082f0038e017472afb0cf311d4fce479735711b1868084d660da7d&environment_info=%7B%22ip%22%3A+%22192.168.47.212%22%2C+%22is_ipv6%22%3A+0%2C+%22os%22%3A+%22Linux-5.4.0-105-generic-x86_64-with-debian-bullseye-sid%22%2C+%22mac%22%3A+%2283%3A8d%3Ab1%3A5b%3A4b%3Ac7%22%2C+%22hdid%22%3A+%228030C20F-8B69-42D5-84BA-5D805B7C3E4C%22%2C+%22ramid%22%3A+10299371520%2C+%22cpuid%22%3A+%22+0xffffffff%22%2C+%22server_name%22%3A+%22ubusdpanel.localdomain%22%2C+%22install_code%22%3A+%225f481688e2082f0038e017472afb0cf311d4fce479735711b1868084d660da7d%22%7D (Caused by NewConnectionError(': Failed to establish a new connection: [Errno -3] Temporary failure in name resolution'))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "/www/server/panel/BTPanel/init.py", line 1578, in publicObject
return run_exec().run(toObject, defs, get)
File "/www/server/panel/BTPanel/init.py", line 1526, in run
result = getattr(toObject,get.action)(get)
File "class/panelPlugin.py", line 716, in get_index_list
softList = self.get_cloud_list(get)['list']
File "class/panelPlugin.py", line 361, in get_cloud_list
listTmp = requests.post(cloudUrl, params=pdata, headers=url_headers,verify=False)
File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/api.py", line 117, in post
return request('post', url, data=data, json=json, **kwargs)
File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/api.py", line 61, in request
return session.request(method=method, url=url, **kwargs)
File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/sessions.py", line 529, in request
resp = self.send(prep, **send_kwargs)
File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/sessions.py", line 645, in send
r = adapter.send(request, **kwargs)
File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/adapters.py", line 519, in send
raise ConnectionError(e, request=request)
requests.exceptions.ConnectionError: HTTPSConnectionPool(host='brandnew.aapanel.com', port=443): Max retries exceeded with url: /api/panel/getSoftList?id=43122&uuid=466250b3-85a9-45b9-affb-ad3d46b34e59&referral_code=tqWLEDOk&referral_id=0&username=alexxsalles&is_verified_email=1&email=coordenador.ti%40sudacall.com.br®_ip=177.92.105.90&last_login_ip=177.92.105.90&is_super=0&status=1&integral=0&create_time=1646397515&update_time=1646397543&email_verified_time=1646397532&token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpcEFkZHJlc3MiOiIxNzcuOTIuMTA1LjkwIiwiaXNzIjoiaHR0cHM6XC9cL2JyYW5kbmV3LmFhcGFuZWwuY29tXC9hcGlcL3VzZXJcL2xvZ2luIiwiaWF0IjoxNjQ2Mzk3NjA4LCJuYmYiOjE2NDYzOTc2MDgsImp0aSI6ImNLS0JGa0dDUmpDWk9QZXUiLCJzdWIiOjQzMTIyLCJwcnYiOiIyM2JkNWM4OTQ5ZjYwMGFkYjM5ZTcwMWM0MDA4NzJkYjdhNTk3NmY3In0.MXBDyfLFGX0VwibewYP6IZkgx698inlsFC-qVWjw90Y&uid=43122&server_id=5f481688e2082f0038e017472afb0cf311d4fce479735711b1868084d660da7d&environment_info=%7B%22ip%22%3A+%22192.168.47.212%22%2C+%22is_ipv6%22%3A+0%2C+%22os%22%3A+%22Linux-5.4.0-105-generic-x86_64-with-debian-bullseye-sid%22%2C+%22mac%22%3A+%2283%3A8d%3Ab1%3A5b%3A4b%3Ac7%22%2C+%22hdid%22%3A+%228030C20F-8B69-42D5-84BA-5D805B7C3E4C%22%2C+%22ramid%22%3A+10299371520%2C+%22cpuid%22%3A+%22+0xffffffff%22%2C+%22server_name%22%3A+%22ubusdpanel.localdomain%22%2C+%22install_code%22%3A+%225f481688e2082f0038e017472afb0cf311d4fce479735711b1868084d660da7d%22%7D (Caused by NewConnectionError(': Failed to establish a new connection: [Errno -3] Temporary failure in name resolution'))

alexxsalles

error from error log

aaPanel_Kern

alexxsalles
Hello, on the panel home page, click Repair and try if it works.
If not, can you send me your aapanel login information, if possible, please send it to: kern@aapanel.com