Website statistics does not count (not working)

aaP_Smocvin

I use Rocky 8.5 (Green Obsidian) x86_64(Py3.7.8)
I paid for the plugin installed with no problems.
The website statistics show no traffic. Everything is 0.

aaPanel_Kern

aaP_Smocvin
Check the installation log: /tmp/panelShell.pl
Is the site visited by customers?

aaP_Smocvin

Yes, I have Traffic to the website.

some Info from /tmp/panelShell.pl

Start the implementation of the plug-in patch...
Website statistics is closed.
Syncing data...
It may take a long time (related to the amount of data and the number of sites), please be patient.
Syncing website: xxxxxx.com
Syncing website: xxxxxx.com
Syncing website: xxxxxx.com
Syncing website: xxxxxx.com
Syncing website: xxxxxx.com
Data synchronization completed.
Syncing settings...
Settings synchronization completed.
[20220825 20:37:31] Patch successfully executed.
Website statistics is turned on.
Data initialization completed.
reload apache... done
--2022-08-25 20:37:31-- http://128.1.164.196/install/plugin/total2_en/info.json
Connecting to 128.1.164.196:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 372 [application/json]
Saving to: ‘/www/server/panel/plugin/total/info.json’

 0K                                                       100% 42.3M=0s

2022-08-25 20:37:31 (42.3 MB/s) - ‘/www/server/panel/plugin/total/info.json’ saved [372/372]

/www/server/panel/plugin/total/info.json download successful.
The installation is complete.

aaPanel_Kern

aaP_Smocvin
Hi, can you give us your aapanel information? The server makes a snapshot backup first, if possible, please send it to kern@aapanel.com.
It is recommended to fill in the following
Post link:
SSH IP address, account password and port:
aapanel login link address and account password:

aaP_Smocvin

aaPanel_Kern
Sorry, I can not give you this information. It is a production Server and I have sensitive information.

aaPanel_Kern

aaP_Smocvin
What is your apache version? Do you have Memcached installed? Will trying to reinstall Website statistics once solve it?
Can you send the /tmp/panelShell.pl file to my mail?

aaP_Smocvin

Apache version 2.4.54
Memcached 1.6. : Installed
Please check your email

aaPanel_Kern

aaP_Smocvin
Try to reinstall apache, please select the compilation mode when installing, pay attention to whether there is an error during the installation process
cat /tmp/panelExec.log
If there is no problem, can reinstalling Website statistics solve it?

aaP_Smocvin

I reinstalled Apache (compilation mode)
no errors.
Reinstalled website statistics.
Still not working

aaPanel_Kern

aaP_Smocvin
Hello, please send the installation log to my email kern@aapanel.com , I will check the problem:
/tmp/panelExec.log
/tmp/panelShell.pl

aaP_Smocvin

Sent. Please check your e-mail.

aaP_Smocvin

Any news regarding my issue?

aaPanel_Kern

aaP_Smocvin
Hello, the system has not been supported after testing, it is recommended to replace it with centos