Connection to storage server failed When Will Login Roundcube Webmail

rafli

Hello, i cant login on web mail when message Connection to storage.

I check port all listening, all service in mailservice is running, so i cant fix it.

rafli

i have log status like

Jan 4 19:03:51 vps postfix/smtpd[18824]: warning: SASL: Connect to private/auth failed: Connection refused
Jan 4 19:03:51 vps postfix/smtpd[18824]: fatal: no SASL authentication mechanisms
Jan 4 19:03:51 vps postfix/smtpd[18825]: connect from unknown[ipaddrress]
Jan 4 19:03:51 vps postfix/smtpd[18825]: warning: SASL: Connect to private/auth failed: Connection refused
Jan 4 19:03:51 vps postfix/smtpd[18825]: fatal: no SASL authentication mechanisms
Jan 4 19:03:52 vps postfix/master[1456]: warning: process /usr/lib/postfix/sbin/smtpd pid 18824 exit status 1
Jan 4 19:03:52 vps postfix/master[1456]: warning: process /usr/lib/postfix/sbin/smtpd pid 18825 exit status 1

aaPanel_Kern

rafli
Hello, it shows that the verification has failed, please check whether the email user information is correct? Are you trying to reset the email user's password?

rafli

aaPanel_Kern
and where i will send message from aapanel, i have some error message

rafli

i not find when action for reset password. when i create new user i think its correct password but i also cant login with same message

aaPanel_Kern

rafli
app store -- mail server find related domain view user

aaPanel_Kern

The connection is closed abnormally. Is the email user information entered correct? Is postfix running properly? Is there free server memory left?

rafli

aaPanel_Kern

yes i have free space for memory

and postfix show running

but when i check log i also show this log

Jan 5 11:49:19 vps postfix/smtpd[24227]: warning: SASL: Connect to private/auth failed: Connection refused
Jan 5 11:49:19 vps postfix/smtpd[24227]: fatal: no SASL authentication mechanisms
Jan 5 11:49:20 vps postfix/master[1456]: warning: process /usr/lib/postfix/sbin/smtpd pid 24222 exit status 1
Jan 5 11:49:20 vps postfix/master[1456]: warning: /usr/lib/postfix/sbin/smtpd: bad command startup -- throttling
Jan 5 11:49:20 vps postfix/master[1456]: warning: process /usr/lib/postfix/sbin/smtpd pid 24223 exit status 1
Jan 5 11:49:20 vps postfix/master[1456]: warning: process /usr/lib/postfix/sbin/smtpd pid 24224 exit status 1
Jan 5 11:49:20 vps postfix/master[1456]: warning: process /usr/lib/postfix/sbin/smtpd pid 24225 exit status 1
Jan 5 11:49:20 vps postfix/master[1456]: warning: process /usr/lib/postfix/sbin/smtpd pid 24226 exit status 1
Jan 5 11:49:20 vps postfix/master[1456]: warning: process /usr/lib/postfix/sbin/smtpd pid 24227 exit status 1

aaPanel_Kern

rafli
try to Repair postfix

rafli

i was repair and try send message, and at log i have it

Jan 5 13:55:50 vps postfix/smtpd[3927]: warning: SASL: Connect to private/auth failed: No such file or directory
Jan 5 13:55:50 vps postfix/smtpd[3927]: fatal: no SASL authentication mechanisms
Jan 5 13:55:50 vps postfix/smtpd[3928]: warning: cannot get RSA private key from file "/etc/ssl/private/ssl-cert-snakeoil.key": disabling TLS support
Jan 5 13:55:50 vps postfix/smtpd[3928]: warning: TLS library problem: error:02001002:system library:fopen:No such file or directory:bss_file.c:398:fopen('/etc/ssl/private/ssl-cert-snakeoil.key','r'):
Jan 5 13:55:50 vps postfix/smtpd[3928]: warning: TLS library problem: error:20074002:BIO routines:FILE_CTRL:system lib:bss_file.c:400:
Jan 5 13:55:50 vps postfix/smtpd[3928]: warning: TLS library problem: error:140B0002:SSL routines:SSL_CTX_use_PrivateKey_file:system lib:ssl_rsa.c:633:
Jan 5 13:55:50 vps postfix/smtpd[3928]: connect from localhost[::1]
Jan 5 13:55:50 vps postfix/smtpd[3928]: warning: SASL: Connect to private/auth failed: No such file or directory
Jan 5 13:55:50 vps postfix/smtpd[3928]: fatal: no SASL authentication mechanisms
Jan 5 13:55:51 vps postfix/master[3426]: warning: process /usr/lib/postfix/sbin/smtpd pid 3922 exit status 1
Jan 5 13:55:51 vps postfix/master[3426]: warning: /usr/lib/postfix/sbin/smtpd: bad command startup -- throttling
Jan 5 13:55:51 vps postfix/master[3426]: warning: process /usr/lib/postfix/sbin/smtpd pid 3923 exit status 1
Jan 5 13:55:51 vps postfix/master[3426]: warning: process /usr/lib/postfix/sbin/smtpd pid 3924 exit status 1
Jan 5 13:55:51 vps postfix/master[3426]: warning: process /usr/lib/postfix/sbin/smtpd pid 3925 exit status 1

aaPanel_Kern

rafli
At the same time, check the postfix configuration, which can be viewed in the server status
"mail.135mailtest.com" is replaced with your domain name
Put:
smtpd_tls_chain_files=/etc/ssl/private/ssl-cert-snakeoil.key,/etc/ssl/certs/ssl-cert-snakeoil.pem
Change to:
smtpd_tls_chain_files = /www/server/panel/plugin/mail_sys/cert/135mailtest.com/privkey.pem,/www/server/panel/plugin/mail_sys/cert/135mailtest.com/fullchain.pem
Note to replace 135mailtest.com with your domain name.
Also check /www/server/panel/plugin/mail_sys/cert/135mailtest.com/ for privkey.pem and fullchain.pem files

aaPanel_Kern

You can use this command to check whether the correct SSL is configured
openssl s_client -connect mail.135mailtest.com:587 -starttls smtp
or
openssl s_client -connect mail.135mailtest.com:465 -starttls smtp

If the display is not OK, please re-apply for SSL

rafli

aaPanel_Kern

i was renew SSL from website in aapanel, and i try again command openssl s_client ....

and i have response

CONNECTED(00000003)

140557174199960:error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol:s23_clnt.c:794:

no peer certificate available

No client certificate CA names sent

SSL handshake has read 240 bytes and written 300 bytes

New, (NONE), Cipher is (NONE)
Secure Renegotiation IS NOT supported
Compression: NONE
Expansion: NONE
No ALPN negotiated
SSL-Session:
Protocol : TLSv1.2
Cipher : 0000
Session-ID:
Session-ID-ctx:
Master-Key:
Key-Arg : None
PSK identity: None
PSK identity hint: None
SRP username: None
Start Time: 1672903053
Timeout : 300 (sec)

Verify return code: 0 (ok)

aaPanel_Kern

rafli
The SSL used by the mail server has nothing to do with the SSL used by the site. They are independent SSL
Check if your mail server adds SSL. If not please add SSL.

rafli

aaPanel_Kern when i try to add SSL, show this loading and do nothing

rafli

hello @aaPanel_Kern i try to reinstall plugin and i create new user and try login again so i have some log you can see what happen

Jan 5 14:50:16 vps dovecot: imap-login: Login: user=dina@mydomai.co.id, method=PLAIN, rip=::1, lip=::1, mpid=19307, secured, session=<TK1CjX/xXOYAAAAAAAAAAAAAAAAAAAAB>
Jan 5 14:50:16 vps dovecot: imap(dina@mydomai.co.id): Error: Plugin 'imap_sieve' not found from directory /usr/lib/dovecot/modules
Jan 5 14:50:16 vps dovecot: imap(dina@mydomai.co.id): Error: Internal error occurred. Refer to server log for more information.
Jan 5 14:50:19 vps postfix/smtpd[19128]: connect from unknown[ip]
Jan 5 14:50:22 vps postfix/smtpd[19138]: warning: unknown[ip]: SASL LOGIN authentication failed: UGFzc3dvcmQ6
Jan 5 14:50:22 vps postfix/smtpd[19138]: disconnect from unknown[ip] ehlo=1 auth=0/1 rset=1 quit=1 commands=3/4
Jan 5 14:50:27 vps dovecot: auth: Warning: auth client 0 disconnected with 1 pending requests: Connection reset by peer

aaPanel_Kern

rafli
Did something go wrong during the installation? Try Repair dovecot

aaPanel_Kern

rafli
Press F12 in the browser to go to the network interface, and then click Apply SSL. Check if there is any return content in the last record?

rafli

aaPanel_Kern yes i do

rafli

aaPanel_Kern

i have log from console at safari

aaPanel_Kern

rafli
Network interface