Can not access panel after SELF-SIGNED CERTIFICATE

aaP_domininicbanks369

After self-signed certificate, my internal address still insecure. But worse, I can not access my panel.
I type Account and Password like everytime but the system not response, I try to type wrong password and username but it still not response.

How can I fix that

aaPanel_Kern

aaP_domininicbanks369
Hello, after enabling the certificate, you need to use https to access the panel. Please check if you access the panel with the full link, you can use the command bt 14
Is it normal to change browsers or use incognito mode to access?

aaP_domininicbanks369

(I'm using Linux Centos 7.4 64)
I still can not login on other browsers or incognito mode.
How can I use command bt14 (I got internal link and username & password from my boss)

Here is the result if I access with https

aaPanel_Kern

aaP_domininicbanks369
Check if there is a file in the directory?
ls -al /www/server/panel/ssl/
If there is no file, please close the panel ssl and restart the panel. Then use http to access the panel, remember to change the browser or use the incognito mode to access
rm -f /www/server/panel/data/ssl.pl && bt reload

aaP_domininicbanks369

aaPanel_Kern

Can I give you SSH information then you help me to fix it? (Cause I get information of log in through another team so I can not run command or do anything else)

aaPanel_Kern

aaP_domininicbanks369 Hi, can you give us your aapanel information? The server makes a snapshot backup first, if possible, please send it to kern@aapanel.com.
It is recommended to fill in the following
Post link:
SSH IP address, account password and port:
aapanel login link address and account password:

No post link will not be able to know which user's information is, and the problem will not be processed

aaP_domininicbanks369

aaPanel_Kern

ok sir, I've sent you email with all informations have filled. Please take a look
Thank you!

aaPanel_Kern

aaP_domininicbanks369
Hello, already processed /www/server/panel/ssl/ directory does not exist
rm -f /www/server/panel/data/ssl.pl && bt reload
Use http to access the panel and then enable panel ssl, now please use https to access the panel
If there is no problem, please change the aapanel password and ssh password.
https://www.aapanel.com/forum/d/15210-aapanel-enable-panel-ssl-use-self-signed-certificate-browser-add-secure

aaP_domininicbanks369

The problem has fixed! Thank you so much, Kern.

aaP_rony.campinas

Pessoal, meu painel fica só carregando e não acessa mais...

Estava tentando habilitar o Google Autenticador e deu certo, porém o SSL não ativou. Tentei desativar o SSL para ativar denovo e não entrou mais. Não sei mais o que fazer!

Ao verificar com o bt 22 retorna o seguinte erro:
[2025-02-27 13:24:18][DEBUG] - Traceback (most recent call last):
File "/www/server/panel/pyenv/lib/python3.12/site-packages/flask/app.py", line 1823, in full_dispatch_request
rv = self.dispatch_request()
^^^^^^^^^^^^^^^^^^^^^^^
File "/www/server/panel/pyenv/lib/python3.12/site-packages/flask/app.py", line 1799, in dispatch_request
return self.ensure_sync(self.view_functions[rule.endpoint])(**view_args)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/www/server/panel/BTPanel/init.py", line 1948, in login
result = userlogin.userlogin().request_post(get)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/www/server/panel/class/userlogin.py", line 41, in request_post
public.chdck_salt()
File "/www/server/panel/class/public/common.py", line 3724, in chdck_salt
pdata['password'] = md5(md5(u_info['password'] + '_bt.cn') + salt)

TypeError: string indices must be integers, not 'str'

[2025-02-27 18:59:08][DEBUG] - Traceback (most recent call last):
  File "/www/server/panel/pyenv/lib/python3.12/site-packages/flask/app.py", line 1823, in full_dispatch_request
    rv = self.dispatch_request()
         ^^^^^^^^^^^^^^^^^^^^^^^
  File "/www/server/panel/pyenv/lib/python3.12/site-packages/flask/app.py", line 1799, in dispatch_request
    return self.ensure_sync(self.view_functions[rule.endpoint])(**view_args)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/www/server/panel/BTPanel/__init__.py", line 1948, in login
    result = userlogin.userlogin().request_post(get)
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/www/server/panel/class/userlogin.py", line 41, in request_post
    public.chdck_salt()
  File "/www/server/panel/class/public/common.py", line 3724, in chdck_salt
    pdata['password'] = md5(md5(u_info['password'] + '_bt.cn') + salt)
                                ~~~~~~^^^^^^^^^^^^
TypeError: string indices must be integers, not 'str'

[2025-02-27 19:02:35][DEBUG] - Traceback (most recent call last):
  File "/www/server/panel/pyenv/lib/python3.12/site-packages/flask/app.py", line 1823, in full_dispatch_request
    rv = self.dispatch_request()
         ^^^^^^^^^^^^^^^^^^^^^^^
  File "/www/server/panel/pyenv/lib/python3.12/site-packages/flask/app.py", line 1799, in dispatch_request
    return self.ensure_sync(self.view_functions[rule.endpoint])(**view_args)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/www/server/panel/BTPanel/__init__.py", line 1948, in login
    result = userlogin.userlogin().request_post(get)
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/www/server/panel/class/userlogin.py", line 41, in request_post
    public.chdck_salt()
  File "/www/server/panel/class/public/common.py", line 3724, in chdck_salt
    pdata['password'] = md5(md5(u_info['password'] + '_bt.cn') + salt)
                                ~~~~~~^^^^^^^^^^^^
TypeError: string indices must be integers, not 'str'

[2025-02-27 19:05:44][DEBUG] - Traceback (most recent call last):
  File "/www/server/panel/pyenv/lib/python3.12/site-packages/flask/app.py", line 1821, in full_dispatch_request
    rv = self.preprocess_request()
         ^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/www/server/panel/pyenv/lib/python3.12/site-packages/flask/app.py", line 2313, in preprocess_request
    rv = self.ensure_sync(before_func)()
         ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/www/server/panel/BTPanel/__init__.py", line 332, in request_check
    return abort(401)
           ^^^^^^^^^^
  File "/www/server/panel/pyenv/lib/python3.12/site-packages/flask/helpers.py", line 310, in abort
    current_app.aborter(code, *args, **kwargs)
  File "/www/server/panel/pyenv/lib/python3.12/site-packages/werkzeug/exceptions.py", line 864, in __call__
    raise self.mapping[code](*args, **kwargs)
werkzeug.exceptions.Unauthorized: 401 Unauthorized: The server could not verify that you are authorized to access the URL requested. You either supplied the wrong credentials (e.g. a bad password), or your browser doesn't understand how to supply the credentials required.