unable to login

aaP_darkmindz13

I am unable to login into the panel, it keeps on loading.. got some error after adding a subdomain. when i try to restart the panel everything was blocked.
tried to reload panel from ssh but failed to login
tried to repair the panel from ssh and still failed to login.

aaPanel_Kern

aaP_darkmindz13
Hello, what information does it prompt for unable to log in? Did you try changing browsers? Or use incognito mode to access? Do you want to use the full link to access the panel?
Whether the bt service is running: bt status
View full link bt 14

aaP_darkmindz13

bt status

Bt-Panel (pid 7212) already running
Bt-Task (pid 7217) already running

bt 14

Traceback (most recent call last):
  File "/www/server/panel/tools.py", line 705, in <module>
    set_panel_username()
  File "/www/server/panel/tools.py", line 413, in set_panel_username
    print('username: ' + username)
TypeError: can only concatenate str (not "NoneType") to str

apart from server info
i am able to see the login page.. after entering credentials it keeps on loading

aaPanel_Kern

aaP_darkmindz13
Hello, the server does snapshot backup first.
Try to find under /www/backup/panel/ latest compressed files Then extract out to find the data/default.db The file cover /www/server/panel/data/default.db The restart the panel again whether can solve?
For example, the decompressed file is stored in /www/backup/panel/2023-03-07/data/default.db

cp /www/server/panel/data/default.db /www/server/panel/data/default.db_bak
cd /www/backup/panel/
unzip 2023-03-07.zip
cp 2023-03-07/data/default.db /www/server/panel/data/default.db
bt restart

aaP_darkmindz13

It works.. Thanks alot 😀