I can't reach the panel after 6.8.35 update. The following solutions I already tried: (1) Restarting panel (4) Reloading panel (9) Clearing panel cache (16) Repairing panel

Hello, is it normal to try to move the files from the mail server? mv /www/server/panel/plugin/mail_sys/mail_sys_main.py /www/server/panel/plugin/mail_sys/mail_sys_main.py_bak bt reload if(window.hljsLoader && !document.currentScript.parentNode.hasAttribute('data-s9e-livepreview-onupdate')) { window.hljsLoader.highlightBlocks(document.currentScript.parentNode); } blackeagles

6.8.35 Update Error

blackeagles

I can't reach the panel after 6.8.35 update. The following solutions I already tried:

(1) Restarting panel
(4) Reloading panel
(9) Clearing panel cache
(16) Repairing panel

aaPanel_Kern

Hello, execute the command to view the log: bt 22

blackeagles

`EXECUTING

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ascii
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Traceback (most recent call last):
File "/www/server/panel/plugin/mail_sys/mail_sys_main.py", line 2258, in get_junk_mails
mailInfo = receive_mail_client.getMailInfo(msg=message)
File "/www/server/panel/plugin/mail_sys/receive_mail.py", line 340, in getMailInfo
'subject': self.xss_encode(self.getSubjectContent(msg)),
File "/www/server/panel/plugin/mail_sys/receive_mail.py", line 264, in getSubjectContent
return str(deContent[0], deContent[1])
LookupError: unknown encoding: unknown-8bit

Traceback (most recent call last):
File "/www/server/panel/plugin/mail_sys/mail_sys_main.py", line 2258, in get_junk_mails
mailInfo = receive_mail_client.getMailInfo(msg=message)
File "/www/server/panel/plugin/mail_sys/receive_mail.py", line 340, in getMailInfo
'subject': self.xss_encode(self.getSubjectContent(msg)),
File "/www/server/panel/plugin/mail_sys/receive_mail.py", line 264, in getSubjectContent
return str(deContent[0], deContent[1])
LookupError: unknown encoding: unknown-8bit

utf-8
utf-8
utf-8
utf-8
utf-8
utf-8
utf-8
utf-8
ascii
utf-8
Traceback (most recent call last):
File "/www/server/panel/plugin/mail_sys/mail_sys_main.py", line 2258, in get_junk_mails
mailInfo = receive_mail_client.getMailInfo(msg=message)
File "/www/server/panel/plugin/mail_sys/receive_mail.py", line 340, in getMailInfo
'subject': self.xss_encode(self.getSubjectContent(msg)),
File "/www/server/panel/plugin/mail_sys/receive_mail.py", line 264, in getSubjectContent
return str(deContent[0], deContent[1])
LookupError: unknown encoding: unknown-8bit
`

aaPanel_Kern

Hello, is it normal to try to move the files from the mail server?

mv /www/server/panel/plugin/mail_sys/mail_sys_main.py /www/server/panel/plugin/mail_sys/mail_sys_main.py_bak
bt reload

blackeagles

I tried, but it's still same. When I check the port, it's active. But it's not possible to reach. Is there any way to downgrade to 6.8.34?

aaPanel_Kern

Hello, what information does it prompt that you cannot access? Use this website to check if the port is open?
https://dnschecker.org/port-scanner.php

blackeagles

Port is open, I just get timeout error.

blackeagles

As I know there is a backups for panel /www/backup/panel
Is it possible to use backups or to downgrade to 6.8.34?

aaPanel_Kern

Is the port for using the website open?
Is it because your network cannot connect to the server?

blackeagles

Yes, it is open. But I found the issue already. I am using panel with reverse proxy. Previously, when the panel SSL was active, it was still possible to connect without SSL. In the new version it is not possible as far as I noticed. That's why I cancelled panel SSL. Thank you for your assist!