Can't get email from Gmail account!

martina_axelsson

Hello,
I'm facing a problem with receiving email from gmail accounts, they just don;t get delivered! They do not get to my spam folder, not get bounced back. Emails from Hotmail, Outlook, iCloud etc get delivered to my inbox without any problems.
Please, advise!

aaPanel_Kern

martina_axelsson
Hi,
Does the log show anything? Do you have bounce messages for emails sent to you from your gmail account?
Whether the server can connect to gmail 25 port, you can use the following command to check:
centos:
yum install telnet -y && telnet gmail-smtp-in.l.google.com 25
debian/ubuntu:
apt install telnet -7 && telnet gmail-smtp-in.l.google.com 25

martina_axelsson

Hi, thanks for helping. I need to mention that I'm not a coder or any IT specialist for that matter. I'm just a user who wants to accepts emails. To my knowledge, we have Centos.

aaPanel_Kern yum install telnet -y

when I used this command, there was some kind of installation process and was completed.

aaPanel_Kern telnet gmail-smtp-in.l.google.com 25

when I ran this one, Terminal replied:
"Trying 142.251.5.27...
telnet: connect to address 142.251.5.27: Connection timed out
Trying 2a00:1450:400c:c1b::1a...
telnet: connect to address 2a00:1450:400c:c1b::1a: Network is unreachable"

What should I do here? BTW your help is highly appreciated!

aaPanel_Kern

martina_axelsson
Hi, it's been clear that the link timed out. The network cannot communicate with gmail. It is recommended to consult the server provider.

martina_axelsson

aaPanel_Kern thanks, but do U know how to get ahold of them?

martina_axelsson

and no, there was no bounce messages?

aaPanel_Kern

martina_axelsson
The mail server and gmail send mail to each other.

martina_axelsson

I've contact server provider and they opened 25 port for me., However, I still can' get email from gmail accounts

aaPanel_Kern

martina_axelsson
Information is needed to determine what the problem is. Can you send from gmail to the mail server? Check what the log shows after sending from gmail to the server

martina_axelsson

aaPanel_Kern
thanks for your help, it started working, not sure what I did there.
but among other solutions I tried the one listed here https://www.aapanel.com/forum/d/3242-mail-server-not-recieving-mail-from-gmail

aaPanel_Kern

martina_axelsson
SSL is not set up?

martina_axelsson

aaPanel_Kern yes. looks like it wasn't.
However, 25th port was closed as well, so I had to contact server administration and request the port to be opened.