Hello,, Please help me,, i got error,, this is the error message REQUEST_DATE: 2022-10-05 13:09:58 PAN_VERSION: 6.8.26 OS_VERSION: Ubuntu 22.04.1 LTS x86_64(Py3.7.8) REMOTE_ADDR: 10.39.22.112 REQUEST_URI: POST /plugin?action=get_index_list REQUEST_FORM: {} USER_AGENT: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:105.0) Gecko/20100101 Firefox/105.0 Traceback (most recent call last): File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connection.py", line 175, in new_conn (self. dns_host, self.port), self.timeout, **extra_kw File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/util/connection.py", line 73, in create_connection for res in socket.getaddrinfo(host, port, family, socket.SOCK_STREAM): File "/www/server/panel/pyenv/lib/python3.7/site-packages/gevent/ socketcommon.py", line 247, in getaddrinfo addrlist = get_hub().resolver.getaddrinfo(host, port, family, type, proto, flags) File "/www/server/panel/pyenv/lib/python3.7/site-packages/gevent/resolver/thread.py", line 63, in getaddrinfo return self.pool.apply( socket.getaddrinfo, args, kwargs) File "/www/server/panel/pyenv/lib/python3.7/site-packages/gevent/pool.py", line 161, in apply return self.spawn(func, args, **kwds).get() File "src/gevent/event.py", line 329, in gevent. gevent_cevent.AsyncResult.get File "src/gevent/event.py", line 359, in gevent. gevent_cevent.AsyncResult.get File "src/gevent/event.py", line 347, in gevent. gevent_cevent.AsyncResult.get File "src/gevent/event.py", line 327, in gevent. gevent_cevent.AsyncResult. raise_exception File "/www/server/panel/pyenv/lib/python3.7/site-packages/gevent/ compat.py", line 65, in reraise raise value.with_traceback(tb) File "/www/server/panel/pyenv/lib/python3.7/site-packages/gevent/threadpool.py", line 167, in __run_task thread_result.set(func( args, **kwargs)) socket.gaierror: [Errno -3] Temporary failure in name resolution During handling of the above exception, another exception occurred: Traceback (most recent call last): File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connectionpool.py", line 706, in urlopen chunked=chunked, File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connectionpool.py", line 382, in make_request self. validate_conn(conn) File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connectionpool.py", line 1010, in validate_conn conn.connect() File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connection.py", line 358, in connect conn = self. new_conn() File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connection.py", line 187, in _new_conn self, "Failed to establish a new connection: %s" % e urllib3.exceptions.NewConnectionError: : Failed to establish a new connection: [Errno -3] Temporary failure in name resolution During handling of the above exception, another exception occurred: Traceback (most recent call last): File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/adapters.py", line 449, in send timeout=timeout File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/connectionpool.py", line 756, in urlopen method, url, error=e, _pool=self, stacktrace=sys.exc_info()[2] File "/www/server/panel/pyenv/lib/python3.7/site-packages/urllib3/util/retry.py", line 574, in increment raise MaxRetryError( pool, url, error or ResponseError(cause)) urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='brandnew.aapanel.com', port=443): Max retries exceeded with url: /api/panel/getSoftList?status=False&msg=Please+login+with+account+first&environment_info=%7B%7D (Caused by NewConnectionError(': Failed to establish a new connection: [Errno -3] Temporary failure in name resolution')) During handling of the above exception, another exception occurred: Traceback (most recent call last): File "/www/server/panel/BTPanel/ init .py", line 1707, in publicObject return run_exec().run(toObject, defs, get) File "/www/server/panel/BTPanel/ init .py", line 1655, in run result = getattr(toObject,get.action)(get) File "class/panelPlugin.py", line 724, in get_index_list softList = self.get_cloud_list(get)['list'] File "class/panelPlugin.py", line 366, in get_cloud_list listTmp = requests.post(cloudUrl, params=pdata, headers=url_headers,verify=False) File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/api.py", line 117, in post return request('post', url, data=data, json=json, **kwargs) File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/api.py", line 61, in request return session.request(method=method, url=url, **kwargs) File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/sessions.py", line 542, in request resp = self.send(prep, **send_kwargs) File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/sessions.py", line 655, in send r = adapter.send(request, **kwargs) File "/www/server/panel/pyenv/lib/python3.7/site-packages/requests/adapters.py", line 516, in send raise ConnectionError(e, request=request) requests.exceptions.ConnectionError: HTTPSConnectionPool(host='brandnew.aapanel.com', port=443): Max retries exceeded with url: /api/panel/getSoftList?status=False&msg=Please+login+with+account+first&environment_info=%7B%7D (Caused by NewConnectionError(': Failed to establish a new connection: [Errno -3] Temporary failure in name resolution'))

alfanur_rizal Hi, this shows Unable to connect to our server. Unable to connect to aapanel server. Please check /etc/resolv.conf file if nameserver is set If not please use SSH tool to set nameserver : echo "nameserver 8.8.8.8" >> /etc/resolv.conf echo "nameserver 1.1.1.1" >> /etc/resolv.conf If there are settings, please ping and curl brandnew.aapanel.com ping brandnew.aapanel.com curl -v https://brandnew.aapanel.com

Now i can ping,, and try this script, ping brandnew.aapanel.com curl -v https://brandnew.aapanel.com and show the message: ========================= Trying 128.1.164.230:443... Connected to brandnew.aapanel.com (128.1.164.230) port 443 (#0) ALPN, offering h2 ALPN, offering http/1.1 CAfile: /etc/ssl/certs/ca-certificates.crt CApath: /etc/ssl/certs TLSv1.0 (OUT), TLS header, Certificate Status (22): TLSv1.3 (OUT), TLS handshake, Client hello (1): TLSv1.2 (IN), TLS header, Certificate Status (22): TLSv1.3 (IN), TLS handshake, Server hello (2): TLSv1.2 (IN), TLS header, Finished (20): TLSv1.2 (IN), TLS header, Supplemental data (23): TLSv1.3 (IN), TLS handshake, Encrypted Extensions (8): TLSv1.2 (IN), TLS header, Supplemental data (23): TLSv1.3 (IN), TLS handshake, Certificate (11): TLSv1.2 (IN), TLS header, Supplemental data (23): TLSv1.3 (IN), TLS handshake, CERT verify (15): TLSv1.2 (IN), TLS header, Supplemental data (23): TLSv1.3 (IN), TLS handshake, Finished (20): TLSv1.2 (OUT), TLS header, Finished (20): TLSv1.3 (OUT), TLS change cipher, Change cipher spec (1): TLSv1.2 (OUT), TLS header, Supplemental data (23): TLSv1.3 (OUT), TLS handshake, Finished (20): SSL connection using TLSv1.3 / TLS_AES_256_GCM_SHA384 ALPN, server accepted to use h2 Server certificate: subject: C=CN; ST=\U5E7F\U4E1C\U7701; O=\U5E7F\U4E1C\U5821\U5854\U5B89\U5168\U6280\U672F\U6709\U9650\U516C\U53F8; CN=*.aapanel.com start date: Sep 7 00:00:00 2022 GMT expire date: Oct 8 23:59:59 2023 GMT subjectAltName: host "brandnew.aapanel.com" matched cert's "*.aapanel.com" issuer: C=CN; O=sslTrus; CN=sslTrus (RSA) OV CA SSL certificate verify ok. Using HTTP2, server supports multiplexing Connection state changed (HTTP/2 confirmed) Copying HTTP/2 data in stream buffer to connection buffer after upgrade: len=0 TLSv1.2 (OUT), TLS header, Supplemental data (23): TLSv1.2 (OUT), TLS header, Supplemental data (23): TLSv1.2 (OUT), TLS header, Supplemental data (23): Using Stream ID: 1 (easy handle 0x56355c1a9960) TLSv1.2 (OUT), TLS header, Supplemental data (23): GET / HTTP/2 Host: brandnew.aapanel.com user-agent: curl/7.81.0 accept: / TLSv1.2 (IN), TLS header, Supplemental data (23): TLSv1.3 (IN), TLS handshake, Newsession Ticket (4): TLSv1.2 (IN), TLS header, Supplemental data (23): TLSv1.3 (IN), TLS handshake, Newsession Ticket (4): old SSL session ID is stale, removing TLSv1.2 (IN), TLS header, Supplemental data (23): Connection state changed (MAX_CONCURRENT_STREAMS == 128)! TLSv1.2 (OUT), TLS header, Supplemental data (23): TLSv1.2 (IN), TLS header, Supplemental data (23): TLSv1.2 (IN), TLS header, Supplemental data (23): < HTTP/2 302 < server: nginx < content-type: text/html; charset=UTF-8 < location: /new/index.html < cache-control: no-cache, private < date: Mon, 10 Oct 2022 04:52:52 GMT < set-cookie: XSRF-TOKEN=eyJpdiI6IjhsWFo4MzhMdXJpc2l1SlF4VVd2OUE9PSIsInZhbHVlIjoiNGhyZnU2MVpXQUkzM0pBYmZlWFVCWjlwV1ppMXZlMHNTa1NEcWU3blNwSDMydmNPWHpNcXpWWjFjNEM2eXBCbEhrUnFWY1RIRVpIWks2YVRKY1hRaUFDUzA4MVNISTZ0S2NLbFZmVXkzajdxZHJ5am5MRitOaTdtRVNvNzdkVWciLCJtYWMiOiJiYzE1ZWJlMTI2Zjg1YzYwZGIwYjNmZmMwMDk5MDM2OWE0YzFjZjMxMTJlZDQ1ZjgyMTY3YWEzMzc4ZGFjYmMxIn0%3D; expires=Mon, 10-Oct-2022 06:52:52 GMT; Max-Age=7200; path=/; samesite=lax < set-cookie: aapanel_session=eyJpdiI6IjBuS2NXWThScEZDZHFXeXFPem94WGc9PSIsInZhbHVlIjoiNzkzVjlDQlJtODE5aHE0M2RTa2JkNzVTOTNUUWxqek9BSzF0dHFybFFsWVhybGs3VVdOd3lLb2RMR1Zqb2NrZmh0Nmw0VDliMW9wbnBlanlqZnR5aGt5T3gxbFA4bXM5WDVFM0hkVlZFc2E5RlRreXRGbk5GdGVqQUk5bWhJVTIiLCJtYWMiOiJhMGRmNWJjNmUzNDMxNzU5YWYxNjhhNTcyZDMxNGI0NDI0YmVlMTllZTFkZGQxYzk3YzBkZTk3OGNjODI5MmZlIn0%3D; expires=Mon, 10-Oct-2022 06:52:52 GMT; Max-Age=7200; path=/; httponly; samesite=lax < strict-transport-security: max-age=63072000 < Connection #0 to host brandnew.aapanel.com left intact ==================== what should i do next?

[unknown] Hi, can you give us your aapanel information? The server makes a snapshot backup first, if possible, please send it to kern@aapanel.com . It is recommended to fill in the following Post link: SSH IP address, account password and port: aapanel login link address and account password: No post link will not be able to know which user's information is

An error occured while the panel was running!

alfanur_rizal

aaPanel_Kern

thank you for your reply,,

i have already added nameserver 1.1.1.1 to the resolv.conf

but when i try to ping, there is a message :
"ping: brandnew.aapanel.com: Temporary failure in name resolution"

i try to ping google.com and show the same message.

what should i do next?

aaPanel_Kern

alfanur_rizal
Hello, check whether the network of the server is normal. It is recommended to consult a server provider.
Or replace the available nameserver

alfanur_rizal

aaPanel_Kern

oke, i will try it,,
thank you

alfanur_rizal

Now i can ping,, and try this script,

ping brandnew.aapanel.com
curl -v https://brandnew.aapanel.com

and show the message:

=========================

Trying 128.1.164.230:443...
Connected to brandnew.aapanel.com (128.1.164.230) port 443 (#0)
ALPN, offering h2
ALPN, offering http/1.1
CAfile: /etc/ssl/certs/ca-certificates.crt
CApath: /etc/ssl/certs
TLSv1.0 (OUT), TLS header, Certificate Status (22):
TLSv1.3 (OUT), TLS handshake, Client hello (1):
TLSv1.2 (IN), TLS header, Certificate Status (22):
TLSv1.3 (IN), TLS handshake, Server hello (2):
TLSv1.2 (IN), TLS header, Finished (20):
TLSv1.2 (IN), TLS header, Supplemental data (23):
TLSv1.3 (IN), TLS handshake, Encrypted Extensions (8):
TLSv1.2 (IN), TLS header, Supplemental data (23):
TLSv1.3 (IN), TLS handshake, Certificate (11):
TLSv1.2 (IN), TLS header, Supplemental data (23):
TLSv1.3 (IN), TLS handshake, CERT verify (15):
TLSv1.2 (IN), TLS header, Supplemental data (23):
TLSv1.3 (IN), TLS handshake, Finished (20):
TLSv1.2 (OUT), TLS header, Finished (20):
TLSv1.3 (OUT), TLS change cipher, Change cipher spec (1):
TLSv1.2 (OUT), TLS header, Supplemental data (23):
TLSv1.3 (OUT), TLS handshake, Finished (20):
SSL connection using TLSv1.3 / TLS_AES_256_GCM_SHA384
ALPN, server accepted to use h2
Server certificate:
subject: C=CN; ST=\U5E7F\U4E1C\U7701; O=\U5E7F\U4E1C\U5821\U5854\U5B89\U5168\U6280\U672F\U6709\U9650\U516C\U53F8; CN=*.aapanel.com
start date: Sep 7 00:00:00 2022 GMT
expire date: Oct 8 23:59:59 2023 GMT
subjectAltName: host "brandnew.aapanel.com" matched cert's "*.aapanel.com"
issuer: C=CN; O=sslTrus; CN=sslTrus (RSA) OV CA
SSL certificate verify ok.
Using HTTP2, server supports multiplexing
Connection state changed (HTTP/2 confirmed)
Copying HTTP/2 data in stream buffer to connection buffer after upgrade: len=0
TLSv1.2 (OUT), TLS header, Supplemental data (23):
TLSv1.2 (OUT), TLS header, Supplemental data (23):
TLSv1.2 (OUT), TLS header, Supplemental data (23):
Using Stream ID: 1 (easy handle 0x56355c1a9960)
TLSv1.2 (OUT), TLS header, Supplemental data (23):

GET / HTTP/2
Host: brandnew.aapanel.com
user-agent: curl/7.81.0
accept: /

TLSv1.2 (IN), TLS header, Supplemental data (23):
TLSv1.3 (IN), TLS handshake, Newsession Ticket (4):
TLSv1.2 (IN), TLS header, Supplemental data (23):
TLSv1.3 (IN), TLS handshake, Newsession Ticket (4):
old SSL session ID is stale, removing
TLSv1.2 (IN), TLS header, Supplemental data (23):
Connection state changed (MAX_CONCURRENT_STREAMS == 128)!
TLSv1.2 (OUT), TLS header, Supplemental data (23):
TLSv1.2 (IN), TLS header, Supplemental data (23):
TLSv1.2 (IN), TLS header, Supplemental data (23):
< HTTP/2 302
< server: nginx
< content-type: text/html; charset=UTF-8
< location: /new/index.html
< cache-control: no-cache, private
< date: Mon, 10 Oct 2022 04:52:52 GMT
< set-cookie: XSRF-TOKEN=eyJpdiI6IjhsWFo4MzhMdXJpc2l1SlF4VVd2OUE9PSIsInZhbHVlIjoiNGhyZnU2MVpXQUkzM0pBYmZlWFVCWjlwV1ppMXZlMHNTa1NEcWU3blNwSDMydmNPWHpNcXpWWjFjNEM2eXBCbEhrUnFWY1RIRVpIWks2YVRKY1hRaUFDUzA4MVNISTZ0S2NLbFZmVXkzajdxZHJ5am5MRitOaTdtRVNvNzdkVWciLCJtYWMiOiJiYzE1ZWJlMTI2Zjg1YzYwZGIwYjNmZmMwMDk5MDM2OWE0YzFjZjMxMTJlZDQ1ZjgyMTY3YWEzMzc4ZGFjYmMxIn0%3D; expires=Mon, 10-Oct-2022 06:52:52 GMT; Max-Age=7200; path=/; samesite=lax
< set-cookie: aapanel_session=eyJpdiI6IjBuS2NXWThScEZDZHFXeXFPem94WGc9PSIsInZhbHVlIjoiNzkzVjlDQlJtODE5aHE0M2RTa2JkNzVTOTNUUWxqek9BSzF0dHFybFFsWVhybGs3VVdOd3lLb2RMR1Zqb2NrZmh0Nmw0VDliMW9wbnBlanlqZnR5aGt5T3gxbFA4bXM5WDVFM0hkVlZFc2E5RlRreXRGbk5GdGVqQUk5bWhJVTIiLCJtYWMiOiJhMGRmNWJjNmUzNDMxNzU5YWYxNjhhNTcyZDMxNGI0NDI0YmVlMTllZTFkZGQxYzk3YzBkZTk3OGNjODI5MmZlIn0%3D; expires=Mon, 10-Oct-2022 06:52:52 GMT; Max-Age=7200; path=/; httponly; samesite=lax
< strict-transport-security: max-age=63072000
<
Connection #0 to host brandnew.aapanel.com left intact
====================

what should i do next?

aaPanel_Kern

alfanur_rizal
Is the panel normal now?

alfanur_rizal

aaPanel_Kern

panel still show error message like above,
cannot install app dns manager,
cannot install app linux tools,
cannot install app google drive,

aaPanel_Kern

alfanur_rizal
Execute the command to view
ls -al /usr/bin/sh

alfanur_rizal

aaPanel_Kern

Execute the command to view
ls -al /usr/bin/sh

and show this
lrwxrwxrwx 1 root root 4 Oct 4 15:19 /usr/bin/sh -> bash

aaPanel_Kern

alfanur_rizal
View the installation log prompt what the content causes the installation to be unable to install

alfanur_rizal

i cannot see execution log, but i just saw this

when install linux tools

install dns mangaer ok, but when i open app, show message like this

when install google drive

aaPanel_Kern

alfanur_rizal
This shows that it is not successfully installed. Check the installation log. Or install it again and then check the installation log

/tmp/panelShell.pl

alfanur_rizal

aaPanel_Kern

i try install dns manager, and show this

aaPanel_Kern

alfanur_rizal
Hello, there is still a problem with nameServer. Are you buying VPS? If it is recommended to consult a server provider
ping node.aapanel.com
curl -v node.aapanel.com